Shipping & Return
Batel Boutique ships worldwide. We use PostNord priority air mail which provides you with a unique tracking code for your package that can be tracked online at www.postnord.fi
Batel Boutique items are MADE TO ORDER. Each item is produced especially for your order, production time is approximately 1-4 business weeks from order placed and paid. Production time depends on the item and it is specified in each item description. Once your order is ready it will be shipped.
Jewelries are ready to ship within 1-5 business days from order placed and paid.
Please note that custom made orders have a longer production time. Production time for custom made order will be stated for your individual order.
We offer FREE SHIPPING for domestic and international orders.
Shipping time differ depending on the country of the shipping address.
|Finland||1-2 business days|
|USA||4-8 business days|
|Europe EU countries||2-4 business days|
|Europ non EU||3-7 business days|
|Asia||5-12 business days|
|Australia||5-10 business days|
|South America||5-12 business days|
|Africa||4-10 business days|
|Oceania||5-10 business days|
Please note: Shipping time does not include possible customs processing delays. Allow up to 31 business days due to postal or customs delays. The shipping journey might start a few days after the order was marked as shipped. If you need your order for a specific date please let us know.
The buyer is responsible to provide a correct shipping information, Batel Boutique doesn't take responsibility/refund/reship in case of missing or wrong information.
Batel Boutique does not take responsibility /refund/reship in case of a delayed shipping. If your package did not arrive to its destination, it will be sent back to us and we will resend it to you.
The buyer is responsible to pickup the package on time, incase the buyer does not pickup the package in time from his/her local post office, the package will be sent back to us. We will notify you by email and send the package back to you once you confirm your shipping address.
Batel Boutique prices includes VAT where applicable.
Deliveries to EU countries will not be subjected for additional duties, taxes and charges. Deliveries to None EU countries may be subjected to additional duties, taxes and charges.
All additional Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.
You can cancel your order within 24 hours of order made and paid, once the order is in production a cancellation is not available.
Cancellation is not available for custom made or custom size orders. Custom made and custom size orders are made especially for your design and measurements and are not a part of our ready to wear collection, for that reason we do not offer cancellation for custom orders.
RETURN & REFUND
Batel Boutique dresses are all Made To Order. Each dress is made especially for your order and there for we do not offer refund or exchange.
Each of our items is made to perfection with high attention to details, high quality fabrics and materials. The item you will receive, will look exactly as seen in our shop photos and as described in our item description. Please make sure to read our item description to know all the details of your dress.
We do offer free of charge alteration in case if you need size or length alteration. If you want to send your dress back for alteration, please contact us first for receiving current address and instruction on returning an item for alteration. The dress will be altered free of charge and returned to you, no extra shipping costs. The buyer only cover shipping cost from you to us.
Each item is made in our Finland based studio, each package is carefully and safely packed to insure you will receive your dress in perfect condition. If you have any issue with the item received, please done hesitate contacting us and we will work out a solution.
Custom made wedding dresses are made especially for you and are none refundable or exchangeable, we offer fitting and alteration services as many as you need free of charge. Once the dress is ready it will be delivered for international customers or picked up for local customers and a receipt will be sent to the buyer after the dress is ready and delivered.
Same policies apply for Custom made orders.
Our return policy follows EU law.