Shipping & Return
Batel Boutique ships worldwide. We use PostNord priority air mail which provides you with a unique tracking code for your package that can be tracked online at www.postnord.fi
Batel Boutique items are MADE TO ORDER. Each item is produced especially for your order, production time is approximately 1-4 business weeks from order placed and paid. Production time depends on the item and it is specified in each item description. Once your order is ready it will be shipped.
Jewelries are ready to ship within 1-5 business days from order placed and paid.
Please note that custom made orders have a longer production time. Production time for custom made order will be stated for your individual order.
We offer FREE SHIPPING for domestic and international orders.
Shipping time differ depending on the country of the shipping address.
|Finland||1-2 business days|
|USA||4-8 business days|
|Europe EU countries||2-4 business days|
|Europ non EU||3-7 business days|
|Asia||5-12 business days|
|Australia||5-10 business days|
|South America||5-12 business days|
|Africa||4-10 business days|
|Oceania||5-10 business days|
Please note: Shipping time does not include possible customs processing delays. Allow up to 31 business days due to postal or customs delays. The shipping journey might start a few days after the order was marked as shipped. If you need your order for a specific date please let us know.
The buyer is responsible to provide a correct shipping information, Batel Boutique doesn't take responsibility/refund/reship in case of missing or wrong information.
Batel Boutique does not take responsibility /refund/reship in case of a delayed shipping. If your package did not arrive to its destination, it will be sent back to us and we will resend it to you.
The buyer is responsible to pickup the package on time, incase the buyer does not pickup the package in time from his/her local post office, the package will be sent back to us. We will notify you by email and send the package back to you once you confirm your shipping address.
Batel Boutique prices includes VAT where applicable.
Deliveries to EU countries will not be subjected for additional duties, taxes and charges. Deliveries to None EU countries may be subjected to additional duties, taxes and charges.
All additional Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.
RETURN AND EXCHANGE
We understand how important the ordering of your wedding dress is, this is why we make each item to your order, size or measurements with high attention to detail, making sure the dress you will receive is made to perfection.
We offer a size guid for your assistance with regular sizes with measurements in inches and cm's to make it easy for you to choose your size. If its possible we recommend our customers to provide measurements to make sure the item will be made to your exact body. Regular sizes are just for reference, for making it easy for you to choose your size, regular sizes items are also MADE TO ORDER and are note returnable.
We do offer free of charge alterations in case you need to alter the size or make some changes to the dress. Return for alteration shipping is paid by the buyer, we will alter the dress to your requirements and will ship it free of charge back to you.
We recommend shipping alteration packages back to us with trackable shipping. We do not replace, refund lost packages.
If you have any issue with your order or would like to have it altered please contact me and i will assist you.
This policies apply for custom made orders and jewellery.
Each of our items is made to perfection with high attention to details, high quality fabrics and materials. The item you will receive, will look exactly as seen in our shop photos and as described in our item description. Please make sure to read our item description to know all the details of your dress.
WE ARE HERE FOR YOU, if you have any issue with the item you received, please contact us via conversation and we will solve the issue in the best way possible.
Each item is made in our Finland based studio, each package is carefully and safely packed to insure you will receive your dress in perfect condition.
RUSH ORDERS- rushed orders cannot be canceled, returned, refunded or exchanged. It takes us 1-2 weeks to make your order ( some items may have a longer production time ) , in case you ask to have it shipped faster, we put a priority on making your order, for that reason we do not offer cancelation, return, refund or exchange.