Terms & conditions
Batel Boutique respect your privacy and any information collected on our site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Batel Boutique website.
We collect information such as your name and e-mail address and when you make a purchase at Batel Boutique, you will also be asked to provide us with your delivery address and/or any additional information required to fulfill your order.
We do not collect or store your payment information. For this moment Batel Boutique accept only PayPal payments, your payment information is secured by PayPal and not shared when you place an order.
PURCHASES & PAYMENT
Batel Boutique offers various payment options for your convenience. View our payment methods HERE
Please do not hesitate to contact us if you have any questions regarding payments.
Customers must provide Batel Boutique with complete and accurate details when making purchases. Batel Boutique is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.
We do not collect or store your payment information. We offer 2 payments getaways, Paypal and Checkout Finland, to place a payment you will be redirected to Paypal or Checkout Finland website to complete your purchase securely.
Deliveries to EU countries will not be subjected for additional duties, taxes and charges. Deliveries to None EU countries may be subjected to additional duties, taxes and charges.
All additional Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.
Orders are processed on business days (Monday through Friday) excluding holidays in Finland. Batel Boutique items are made to order, production time is 4 weeks from order placed and payed. In case you need your order faster, please contact us for rushing your order production time if possible.
Please note that custom made orders have a longer production time. Production time for custom made order will be stated for your individual order.
Customers will be provided with tracking numbers once orders are shipped out.
After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.
Orders may be cancelled by Batel Boutique at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Batel Boutique. In addition, Batel Boutique reserves the right to decline or cancel any such orders.
RETURN & REFUND
Batel Boutique dresses are all Made To Order. Each dress is made especially for your order and there for we do not offer refund or exchange.
Each of our items is made to perfection with high attention to details, high quality fabrics and materials. The item you will receive, will look exactly as seen in our shop photos and as described in our item description. Please make sure to read our item description to know all the details of your dress.
We do offer free of charge alteration in case if you need size or length alteration. If you want to send your dress back for alteration, please contact us first for receiving current address and instruction on returning an item for alteration. The dress will be altered free of charge and returned to you, no extra shipping costs. The buyer only cover shipping cost from you to us.
Each item is made in our Finland based studio, each package is carefully and safely packed to insure you will receive your dress in perfect condition. If you have any issue with the item received, please done hesitate contacting us and we will work out a solution.
Custom made wedding dresses are made especially for you and are none refundable or exchangeable, we offer fitting and alteration services as many as you need free of charge. Once the dress is ready it will be delivered for international customers or picked up for local customers and a receipt will be sent to the buyer after the dress is ready and delivered.
Same policies apply for Custom made orders.
CUSTOM MADE ITEMS
Custom made items are made especially for the buyer needs and requirements. A custom made dress will be designed by the buyer and the designer at Batel Boutique by email or in our studio. Once the details for your dress is agreed we will create a sketch and a dress order confirmation including all the details of your dress. Custom made items are not refundable, returnable or exchangeable. It is the buyer responsibility to choose the correct fabric and design and Batel Boutique will no take responsibility, return, refund or exchange a custom made item.
All the details for your item will be specified in the custom item listing and the purchased listing will use as a order confirmation to the buyer.
Our return policy follows EU law.
By placing your order on www.batelboutique.com or on location you agree to our terms and conditions as specified above.