Terms & conditions
PRIVACY
Batel Boutique respect your privacy and any information collected on our site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties related to the delivery, marketing and improving of our services.
We collect information such as your name and e-mail address and when you make a purchase at Batel Boutique, you will also be asked to provide us with your delivery address and/or any additional information required to fulfil your order.
We do not collect or store your payment information.
PURCHASES & PAYMENT
Batel Boutique offers various payment options for your convenience. Paypal and Paytrail checkout options including credit/debit cards, Finnish banks payments, invoice and part time payments.
Please do not hesitate to contact us if you have any questions regarding payments.
Customers must provide Batel Boutique with complete and accurate details when making purchases. Batel Boutique is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer.
Batel Boutique prices include VAT where applicable.
Deliveries to EU countries will not be subjected for additional duties, taxes and charges. Deliveries to None EU countries may be subjected to additional duties, taxes and charges.
All additional Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address.
Finland customers who order the wedding dress at our Helsinki Boutique/studio-
Customers ordering the wedding dress at our Helsinki studio/boutique agree to our term and conditions and return policy by signing the ordering form.
Customers ordering the wedding dress in our Helsinki studio/boutique agree, confirm they read and understand our return policy as followed. Made to order and custom made wedding dresses are none refundable, none exchangeable and none returnable.
We set the first fitting or agree to set a first fitting for your wedding dress when you book your wedding dress, the next fittings are set after each fitting. Fitting date might change due to any reason by Batel Boutique or the buyer. Batel Boutique reserve the right to change/reschedule a fitting date with minimum 1 hour before the fitting date/time for any reason we see fit. The buyer have the right to ask to change the fitting date, no charge will be applied.
Batel Boutique wedding dresses and items are made to order and custom made to each customer size, body measurements and design wishes. When placing your order in our online shop www.batelboutique.com the item/dress ordered will be made as order places and specified by item description, size choice, color choice and/or other details chosen by the buyer when placing the order. By placing your order the buyer agree and confirm the details chosen by the buyer when placing the order. If a buyer wishes to make changes to the order after placing it online, the buyer can contact Batel Boutique by email with the changes details, if the changes are possible to make Batel Boutique will notify the buyer if an added charge in applied for the changes. Batel Boutique have the right to charge extra charge for any design, size, color, fabric changes.
When placing your order in our Helsinki Boutique your order description will be written on Batel Boutique order confirmation form including all the details for you order/wedding dress, including the price for the order. By signing Batel Boutique order confirmation you agree you have read and understand Batel Boutique terms and conditions, and return policy.
Batel Boutique charge the full amount upfront for all our made to order and custom made orders as each dress is made especially for your order. A part time payment is also available. Payment plan, method and agreement is made when you place your order.
Batel Boutique use different fabrics for the making of Batel Boutique wedding dresses. Fabrics produced and sold from Europe, china and other international suppliers.
In the act of placing the order, the buyer confirms his/her choice of fabrics to be used for his/her order based on the fabrics presented at Batel Boutique sample products. If the buyer wishes to change the fabrics use for his/her dress/order after the agreement made, Batel Boutique has the right to charge extra for any additional fabric costs.
When ordering your item/wedding dress in our Helsinki Boutique your order/wedding dress will be made in a duration of few fittings set by Batel Boutique and the buyer. The fittings are for adjusting the size and design for the buyer. If the buyer wishes to make any changes to the design, size, color, fabrics as described in the buyer order confirmation a charge may be applied. In case of design / fabric changes, Batel Boutique have the right to charge extra charge for the cost of additional fabric, additional work time and additional fittings. A decision will be made with the buyer regarding the change of fabrics/ design, extra charge offer will be offered to the buyer.
Batel Boutique will determine the amount of fittings needed to complete your wedding dress, the amount of fittings depends on each dress design and can change based on the alterations needed for the sizing, design and completing your dress.
batel Boutique doesn’t compensate the buyer for travel expenses relating the making and receiving your wedding dress / item purchased from Batel boutique.
When the item/dress is ready the buyer will receive the dress in our Helsinki Boutique or by post delivery if the buyer asked for post delivery. Post delivery charges will be applied in that case.
When receiving the finished dress/item in our Helsinki Boutique the buyer confirms and approve the final result of the dress/item by signing Batel Boutique dress pickup form. By signing and receiving your dress you approve and agree your dress is finalised and that you have received your dress exactly as it was planned, designed and with the changes made at the fittings in case changes were asked and made. By signing Batel Boutique pickup form you approve the item/dress/order quality and design result. By signing Batel Boutique pickup form you approve the quality of your order/wedding dress matches the quality presented at the time of placing your order.
In case a buyer wishes to receive the item/dress/order unfinished or before all fittings are made, they buyer approves he/she agrees to the result and quality of the dress and agrees to the final design of the item/dress/order.
if by any reason you are unhappy with the fit and/or size of your dress/order, you can contact Batel Boutique by email within 100 days from receiving your order. Size and fit alterations will be offered free of charge in case your dress/order was not used, washed or damaged by the buyer or a third party.
Batel Boutique doesn’t offer free alteration in case your dress/order was used/worn/washed or damaged by you or a third party.
Alteration requests received later then 100 days from receiving your dress/order, will be subjected to alteration charges. Contact Batel Boutique by email for alteration pricing.
In case a buyer wishes to have the dress/order/item altered with a third party after receiving the dress/order/item from Batel Boutique, the buyer in responsible for the alteration charges made by the third party. Batel Boutique offers free alteration to each order also after receiving the order and will not refund or pay for a third party charges in case of a third party alteration was made.
Batel Boutique does not offer free alteration for dresses/items that were used, worn, washed or altered by a third party.
When receiving your dress in Batel Boutique Helsinki Boutique you approve by signing a pickup form the dress condition and quality at the time of pickup. Batel Boutique will not take responsibility for damages made to the dress after receiving it by the buyer or a third party.
At Batel Boutique we aim to have your wedding dress ready as early as we can for your wedding, we do not take responsibility for delay in production due to any reason including health reasons and fitting rescheduling. Your dress will be ready for your wedding date as agreed in our first meeting.
When placing a order at our Helsinki boutique you agree to our terms and conditions. By placing the order at our boutique you agree to our return and cancelation policy. Batel Boutique wedding dresses are made to order and custom made to each bride and are not cancelable, returnable or refundable.
The terms above apply to made to order and custom made orders.
CUSTOM MADE WEDDING DRESSES-
When ordering a custom made wedding dress from Batel Boutique online store or Batel Boutique Helsinki store you agree to our terms and conditions. Custom made wedding dresses are note cancelable, returnable, changeable or refundable.
Batel Boutique will create your custom made wedding dress as specified in your order confirmation information with the fabrics chosen be the buyer. Batel Boutique is not responsible, does not cancel, does not return, does not change, does not refund a custom made wedding dress if the buyer is not happy with the fabric he/she choose for the custom made dress.
Batel Boutique is not responsible, does not cancel, does not return, does not change, does not refund a custom made wedding dress if the buyer is not happy with the result of the custom made wedding dress.
Batel Boutique create the custom made wedding dress based on the order confirmation agreed by the buyer, fabric choice and adjustments in fittings meetings.
Batel Boutique is not responsible, does not cancel, does not return, does not change, does not refund, does not make a new custom made wedding dress if the buyer is not happy with the result of the custom made wedding dress.
ORDER PROCESSING
Orders are processed on business days (Monday through Friday) excluding holidays in Finland. Batel Boutique items are made to order, production time depends on the item you order and specified for each item.. In case you need your order faster, please contact us for rushing your order production time if possible.
Please note that custom made orders have a longer production time. Production time for custom made order will be stated for your individual order.
Customers will be provided with tracking number once orders are shipped out.
Production delay may happen, Batel Boutique does not cancel, return, refund an order due to production delays.
CANCELLATION
Customers ordering the wedding dress in our Helsinki studio/boutique agree to our term and conditions and return policy by signing the ordering form.
Customers ordering the wedding dress in our Helsinki studio/boutique agree and confirm they read and understand our return policy as followed. Made to order and custom made wedding dresses are not cancelable, none refundable, none exchangeable and none returnable.
in rare cases of agreed cancellation by Batel Boutique, the buyer will receive a partial refund calculated by the stage the dress/order is at the time of cancellation, calculated the hours of work made on the dress/order, cost of fabrics and materials and amount of fittings made in the making of the buyer dress.
cancelation within 24 hours of placing your order- 300€ cancelation fee will be charged.
RETURN & REFUND
Batel Boutique items are MADE TO ORDER, each item is made especially for your order, we do not accept order cancelation, exchange or return for our items.
READ OUR RETURN POLICIES HERE
By placing your order on www.batelboutique.com or on location you agree to our shipping&return policies.
CUSTOM MADE ITEMS
Custom made items are made especially for the buyer needs and requirements. A custom made dress will be designed by the buyer and the designer at Batel Boutique by email or in our studio. Once the details for your dress is agreed we will create a sketch and a dress order confirmation including all the details of your dress. Custom made items are not refundable, returnable or exchangeable. It is the buyer responsibility to choose the correct fabric and design and Batel Boutique will no take responsibility, return, refund or exchange a custom made item.
All the details for your item will be specified in the custom item listing and the purchased listing will use as a order confirmation to the buyer.
Our return policy follows EU law.
EXTRA NOTES- Batel Boutique doesn't take responsibility/return/exchange/refund a wedding dress or any item purchased from us in case it is damaged or ripped after leaving Batel Boutique or/and while wearing it. Batel Boutique make sure to sew and design a strong dress/item for you and we don't take responsibility/return/exchange/refund a wedding dress or any other item if it is damaged after it was delivered from us or while using it for any reason.
Batel Boutique provided care and instructions details on the delivery.
By placing your order on www.batelboutique.com or at Batel BoutiqueHelsinki store you agree to our terms and conditions as specified above.
DRESS ALTERATIONS AND CUSTOMISING
**Alteration and dress customising service is not cancelable or refundable.The work on your dress start from when the payment is made and it is not possible to cancel or refund the work that as been done.